Exchange and Refund

What are the requirements before I can make a return/exchange/refund request?
Please note: Exchanges are only available for orders within Singapore. Only online purchases are eligible for return. In-store purchases cannot be ret...
Tue, 14 Oct, 2025 at 9:36 AM
How long is the return policy?
All requests for online return and exchange must be made within 30 days from the received date.  Please refer to the table below for the exchange and refun...
Tue, 14 Oct, 2025 at 10:08 AM
How can I make a online returns or exchanges?
Request Period: All return and exchange requests must be made within 30 days from the date the item is received. Catogory Singapore Orders Internat...
Tue, 14 Oct, 2025 at 9:58 AM
Do you provide return shipping labels or free returns?
We currently do not offer free returns and return shipping labels.  All shipping and handling charges are to be borne by the customers.  We recommen...
Tue, 14 Oct, 2025 at 9:58 AM
How and when will I receive my refund?
The refund will be issued to your original payment method.  Once we receive your returned item(s), they will undergo a quality inspection to ensure they...
Tue, 14 Oct, 2025 at 10:02 AM
Are returns and exchanges allowed during sales promotional event?
During our sales event, please note the following temporary adjustments to our returns and exchanges policy: Order Cancellations: Orders placed during sale...
Tue, 7 Jan, 2025 at 3:16 PM