Exchange and Refund

What are the requirements before I can make a return/exchange/refund request?
All returned item(s) must be in its original brand new condition and original packaging; with the original tags and invoice. Item(s) which exhibits worn sig...
Tue, 7 Jan, 2025 at 3:14 PM
How long is the return policy?
Change Size Change Style Refunds Regular Priced Items YES YES YES Online Exclusive Items YES YES YES Sale Items YES YES NO Shoe-care and L...
Tue, 7 Jan, 2025 at 3:11 PM
How can I make a online returns or exchanges?
All the requests for return and exchange must be made within 30 days from the received date. You have the option to exchange your item at any retail outlets...
Tue, 7 Jan, 2025 at 3:14 PM
Do you provide return shipping labels or free returns?
We currently do not offer free returns and return shipping labels.  All shipping and handling charges are to be borne by the customers.  We recommen...
Tue, 7 Jan, 2025 at 3:15 PM
When will I receive the refund of my return?
It will take around 7 - 14 working days after your reaches us. Once we receive your return item(s), it will go through a quality check inspection to ensure ...
Tue, 7 Jan, 2025 at 3:16 PM
Are returns and exchanges allowed during sales promotional event?
During our sales event, please note the following temporary adjustments to our returns and exchanges policy: Order Cancellations: Orders placed during sale...
Tue, 7 Jan, 2025 at 3:16 PM