Please note:
Exchanges are only available for orders within Singapore.
Only online purchases are eligible for return. In-store purchases cannot be returned and refunded.
For international orders, exchanges are not allowed, but returns are accepted.
All exchange or return requests must meet the following conditions:
All returned items must be in brand new, original condition with the original packaging, tags, and invoice.
Items showing any signs of wear will not be eligible for return or exchange.
PAZZION reserves the right to inspect all returned items to determine their condition before approving any return or exchange.
In the event of a dispute, PAZZION’s decision will be final.
Kindly note that all exchanges are subject to stock availability.
Please refer to the table below for the exchange and refund eligibility of each product category.
| Product Category | Change Size (Singapore Only) | Change Style (Singapore Only) | Refunds |
| Regular Priced Items | YES | YES | YES |
| Online Exclusive Items | YES | YES | YES |
| Sale Items | YES | YES | NO |
| Shoe-care and Lifestyle Items | NA | NO | YES |
If you need further assistance with your case, feel free to email us at customercare@pazzion.com or call us at +65 6742 1211 (Monday to Friday, 9am – 5pm). We’ll be happy to help!