All requests for online return and exchange must be made within 30 days from the received date.
Please refer to the table below for the exchange and refund eligibility of each product category.
| Product Category | Change Size (Singapore Only) | Change Style (Singapore Only) | Refunds |
| Regular Priced Items | YES | YES | YES |
| Online Exclusive Items | YES | YES | YES |
| Sale Items | YES | YES | NO |
| Shoe-care and Lifestyle Items | N/A | NO | NO |